CARES® Dementia-Related Behaviour is a 4-module, 4-hour online training program that focuses on the behaviour of people with dementia that is hard to understand and difficult to respond to. Sometimes referred to as “challenging behaviour” or “inappropriate behaviour,” we use the term “dementia-related behaviour” as a person-centered, respectful term that does not put blame on the person with dementia.

The program contains thoughtful and effective ways to care for people with dementia when they are confused, frustrated, scared, or angry—and how to respond when the person yells, curses, hits, kicks, bites, or exhibits sexual behaviour. Knowing these new ways of caring can make the behaviour less severe, which can make caregiving less stressful and make life better for the person with dementia. The strategies used center around the CARES® Approach, HealthCare Interactive’s trademarked step-by-step approach to any situation with any person at any level of thinking decline. The modules use videos of real people with dementia, CNAs, and other staff members, plus interactive exercises and case studies to teach person-centered care.

This program is ideal for all employees at nursing homes: CNAs, nurses, supervisors, social workers, administrators, and activity directors, as well as dietary, laundry, housekeeping, security, and transportation staff. It can also be used in assisted living facilities, home health organisations, adult day programs, governmental and social service agencies, and by police, emergency medical personnel, and other first responders who need training beyond what is covered in the 4-hour “5-Step Method” program.